Gaming on WinPlus2 should always be fun — a form of entertainment, not a source of stress or financial pressure. We take our duty of care to every Filipino player seriously, and we've built real tools to help you stay in control.
At WinPlus2, we believe that responsible gaming is not just a legal requirement — it's a genuine commitment to the well-being of every player on our platform. Whether you're spinning Lucky Piggy from Manila, playing Fortune Snake in Cebu, or trying your luck on Virtual Sports from Davao, we want your experience to be enjoyable, controlled, and within your means.
The reality is that for most players, online gaming is a fun pastime. But for some, it can become a problem. WinPlus2 is committed to providing the tools, information, and support that Filipino players need to keep gaming in its proper place — as entertainment, not an escape or a financial strategy.
This page outlines the responsible gaming tools available to all WinPlus2 players, the warning signs of problem gambling, how to request self-exclusion, and where to find additional support. We encourage every player to read this page carefully and to use the tools available to them.
Before we get into the tools and resources, here are the core principles that WinPlus2 encourages every player to keep in mind every time they log in:
Under Philippine gaming regulations, you must be at least 21 years old to register and play on WinPlus2. Age verification is mandatory. No exceptions.
If you know someone under 21 who is accessing WinPlus2, please contact us at [email protected] immediately.
These tools are available to every registered WinPlus2 player. Access them through your account settings or by contacting our support team at any time.
Set a daily, weekly, or monthly cap on how much you can deposit into your WinPlus2 account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 24-hour cooling period — decreasing it is instant. This is one of the most effective tools for keeping your gaming within budget.
Set a reminder to notify you after a specified period of continuous play — 30 minutes, 1 hour, or a custom duration. When the reminder triggers, WinPlus2 will display a notification prompting you to take a break. You decide whether to continue or stop. It's a simple nudge that makes a real difference.
Need a short break? A cooling-off period temporarily suspends your WinPlus2 account for a defined period — from 24 hours up to 6 weeks. During a cooling-off period, you cannot log in, deposit, or place bets. The period cannot be shortened once activated. It's a powerful short-term reset tool.
If you need a longer break, self-exclusion allows you to close your WinPlus2 account for a minimum of 6 months or permanently. During self-exclusion, your account is fully locked — no logins, no deposits, no gameplay. WinPlus2 will also suppress all marketing communications to you for the duration. Contact support to activate this immediately.
Set a maximum amount you are willing to lose over a daily, weekly, or monthly period. Once your loss limit is reached, WinPlus2 will automatically prevent further wagering until the limit period resets. Like deposit limits, reductions take effect immediately while increases require a 24-hour review period.
Reality checks display a summary of your current session — how long you've been playing, how much you've wagered, and your net result — at regular intervals you define. Seeing the numbers in black and white is a powerful way to stay grounded and make informed decisions about whether to continue playing.
To activate any of these tools, log in to your WinPlus2 account and navigate to Account Settings > Responsible Gaming, or contact our support team at [email protected]. All responsible gaming requests are processed immediately by our team, 24 hours a day, 7 days a week.
Problem gambling can develop gradually. Recognising the early signs — in yourself or someone you care about — is the first step toward getting help.
If you recognise three or more of these signs in your own behaviour, we strongly encourage you to use WinPlus2's self-exclusion tool or contact our support team. There is no shame in asking for help — it is the responsible thing to do.
Problem gambling affects players across the Philippines — from Makati to Quezon City, from Cebu to Davao. It does not discriminate by income, age, or background. The sooner it is recognised, the easier it is to address.
Continuing to play — or increasing your bets — in an attempt to win back money you have already lost. This is one of the most common and dangerous patterns in problem gambling.
Spending more than you can afford to lose, using money set aside for rent, bills, groceries, or other essential expenses to fund your gaming activity.
Taking loans, borrowing from family or friends, or using credit cards specifically to fund gaming sessions. This is a serious escalation that requires immediate attention.
Feeling unable to stop playing even when you want to, or repeatedly failing to stick to the time or money limits you set for yourself before a session.
Missing work, neglecting family obligations, or withdrawing from social activities because of time or money spent on gaming.
Using gaming as a way to cope with stress, anxiety, depression, loneliness, or other emotional difficulties rather than as a form of entertainment.
Lying to family members or friends about how much time or money you spend on gaming, or feeling the need to conceal your activity from people close to you.
Spending significant time thinking about past gaming sessions, planning future sessions, or thinking about ways to get more money to play — even when you are not actively playing.
WinPlus2 makes it straightforward to take a break or close your account entirely. Here is how each option works and how to activate it.
A cooling-off period is a short-term account suspension designed for players who want a temporary break from gaming. It is ideal if you feel you have been playing too frequently or spending more than intended over a short period.
Available durations: 24 hours, 48 hours, 1 week, 2 weeks, 4 weeks, or 6 weeks.
What happens during a cooling-off period:
To activate a cooling-off period, contact WinPlus2 support at [email protected] with the subject line "Cooling-Off Request." Our team will action your request within minutes.
Self-exclusion is a longer-term measure for players who feel they need a more serious break from gaming. Once activated, your WinPlus2 account is fully and immediately closed for the duration you choose.
Available durations: 6 months, 1 year, 3 years, or permanent exclusion.
What happens during self-exclusion:
To request self-exclusion, contact WinPlus2 support at [email protected] with the subject line "Self-Exclusion Request." No further explanation is required — just ask, and we will act immediately.
Send an email to [email protected] with the subject line "Self-Exclusion Request." In the body of the email, state your registered username or email address and the exclusion duration you are requesting (6 months, 1 year, 3 years, or permanent).
Our support team will verify your identity by confirming your registered account details. This step protects you from unauthorised exclusion requests made by third parties.
Your account will be locked immediately upon verification — typically within minutes of your request being received. You will receive a confirmation email once the exclusion is active.
Any remaining balance in your account will be returned to your registered payment method within 3–5 business days. You will be notified by email once the withdrawal is processed.
At the end of your exclusion period (for non-permanent exclusions), you will need to contact WinPlus2 support to reactivate your account. Reactivation is not automatic — this is an intentional safeguard to ensure you are ready to return to gaming responsibly.
Under Philippine gaming regulations, online gaming is strictly restricted to individuals who are at least 21 years of age. WinPlus2 enforces this requirement rigorously at every stage of the player journey.
During registration, all players are required to confirm that they are 21 or older. Before any withdrawal can be processed, WinPlus2 requires players to complete a Know Your Customer (KYC) verification process, which includes submission of a valid Philippine government-issued ID — such as a PhilSys National ID, passport, driver's licence, or SSS/GSIS ID — confirming the player's date of birth.
If WinPlus2 has reason to believe that a player may be under 21, the account will be suspended pending age verification. Any account found to belong to a person under 21 will be permanently closed, and any deposited funds will be returned to the originating payment method.
Parents and guardians: If you believe a minor in your household has accessed WinPlus2, please contact us immediately at [email protected]. We will take immediate action to close the account and return any funds.
Answer these questions honestly. If you answer "yes" to three or more, we encourage you to use WinPlus2's responsible gaming tools or seek support.
Do you spend more money on gaming than you originally planned?
If your sessions regularly exceed your intended budget, this is an early warning sign worth taking seriously.
Have you ever borrowed money or sold possessions to fund gaming?
Using borrowed funds or liquidating assets to play is a significant indicator of problem gambling behaviour.
Do you feel restless or irritable when you try to cut down or stop gaming?
Emotional discomfort when not gaming can indicate a psychological dependence that warrants professional support.
Have you ever lied to family or friends about how much you play or spend?
Concealing gaming activity is a common sign that a player recognises their behaviour has become problematic.
Do you find yourself thinking about gaming when you should be focused on other things?
Persistent preoccupation with gaming — planning sessions, replaying past games — is a key indicator of problem gambling.
Have you ever chased losses by continuing to play after a losing session?
Chasing losses is one of the most destructive patterns in problem gambling and often leads to escalating losses.
Has gaming ever negatively affected your work, studies, or relationships?
When gaming begins to interfere with daily responsibilities and relationships, it has moved beyond healthy entertainment.
Do you use gaming as a way to escape stress, anxiety, or personal problems?
Using gaming as an emotional coping mechanism rather than entertainment is a pattern associated with problem gambling.
WinPlus2 takes a proactive approach to responsible gaming — not just reactive. Here is what we do every day to protect Filipino players on our platform.
WinPlus2 monitors player activity for patterns associated with problem gambling — rapid session escalation, frequent late-night play, and sudden large deposit increases. Where these patterns are detected, our team may proactively reach out to the player.
WinPlus2 does not target marketing communications at players who have activated responsible gaming tools, are in a cooling-off period, or have previously self-excluded. We also do not use misleading promotional language that overstates the likelihood of winning.
Our customer support team is trained to identify and sensitively handle responsible gaming concerns. If you raise a concern with any member of our support team, it will be escalated to our dedicated responsible gaming team immediately.
WinPlus2 enforces the 21+ age requirement at registration and at the point of first withdrawal through mandatory KYC verification. Any account found to belong to a person under 21 is immediately and permanently closed.
All responsible gaming data — including self-exclusion records, limit settings, and support interactions — is handled in strict accordance with the Data Privacy Act of 2012. Your responsible gaming history is never shared with third parties for commercial purposes.
Responsible gaming support is available around the clock. Whether you are in Manila at midnight or in Cebu at dawn, our support team is always reachable at [email protected] to help you take control.
The Philippine Amusement and Gaming Corporation (PAGCOR) is the primary regulatory body overseeing gaming activities in the Philippines. PAGCOR has established responsible gaming guidelines that all licensed operators are expected to follow, including age verification requirements, player protection measures, and responsible gaming programme standards.
WinPlus2 aligns its responsible gaming programme with PAGCOR's responsible gaming framework and encourages players who need additional support to seek assistance through appropriate Philippine support channels. If you are struggling with problem gambling, please do not hesitate to reach out — to WinPlus2, to a trusted person in your life, or to a professional support service.
WinPlus2 is built for Filipino players who want great games and a platform they can trust. Register today, set your limits from day one, and enjoy Lucky Piggy, Fortune Snake, Virtual Sports, and more — responsibly. Must be 21 years or older to register.
🔞 WinPlus2 is strictly for players aged 21 and above. Please game responsibly. If gaming is affecting your life, contact us at [email protected].